24/7 digital assistants designed to serve your community with clarity, accessibility, and care.
At Aero Design, we help mission-driven organizations harness the power of chatbots to improve communication, reduce administrative load, and create more meaningful connections with their audiences. A chatbot is more than a widget—it’s a digital ambassador that represents your values, answers questions with clarity, and supports your community 24/7.
A Process Built on Strategy and Care
We don’t believe in one-size-fits-all solutions. Our chatbot process is designed to align with your goals, audience, and values.
1. Discovery
We begin by listening. Together we define what the chatbot should achieve—whether that’s handling membership inquiries, guiding students through admissions, or helping donors navigate grant applications. We gather insights from staff, site analytics, and support requests to identify the most valuable use cases.
2. Solution Design
Next, we design a strategy. Some organizations need simple rule-based bots for FAQs, while others benefit from AI-powered bots capable of natural conversations. We map out user journeys, escalation paths to human staff, and data privacy requirements to create a solution tailored to you.
3. Content Preparation
We help you organize and polish the knowledge base that powers the chatbot. Responses are written in your organization’s tone, clear and accessible for all users, and, when needed, multilingual.
4. Technical Installation
Our developers integrate the chatbot seamlessly into your website. We configure branding, ensure it works across devices, and connect it to systems like CRMs, donation platforms, or event tools. Security and compliance are built in from day one.
5. Training & Testing
For AI-based bots, we train them to recognize different phrasings, extract useful details, and handle misunderstandings gracefully. We rigorously test performance, accessibility, and handoff protocols so your users always have a clear path to human help.
6. Launch & Support
Once launched, we don’t walk away. We monitor activity, track unanswered questions, and provide regular reports. We also offer ongoing support and staff training, so your chatbot evolves alongside your organization.
Why Choose Aero Design?
Other firms can add a chatbot to a website. What makes Aero different is our mission alignment and sector expertise. With nearly 30 years of experience serving membership organizations, educational institutions, foundations, and ethical companies, we understand the importance of trust, accessibility, and impact.
Our chatbots are designed to:
- Save time by reducing repetitive staff inquiries.
- Increase engagement by making information easier to access.
- Reflect your values through tone, inclusivity, and transparency.
- Adapt and grow as your mission evolves.
Real-World Applications
- Membership Organizations: Bots that handle dues questions, event sign-ups, and member benefits.
- Educational Institutions: Bots that guide students through admissions and direct them to campus resources.
- Foundations: Bots that help applicants understand grant requirements and deadlines.
- Ethical Companies: Bots that explain sustainability practices and customer policies.
At Aero Design, we see chatbots not as gadgets, but as tools for human-centered engagement. When carefully designed and configured, they become allies in advancing your mission.
Ready to explore what a chatbot can do for your organization? Contact us today to begin the conversation.